# Returns and refund policy

> Returns, cancellations and refunds for tires, parts and service invoiced by RBS Automotive LLC.

Source: https://automotive.rbsautowork.com/refund-policy

---
## Returns and refund policy

RBS Automotive LLC. Effective August 22, 2026

### Unmounted tires and parts

New tires and parts from stock that have not been mounted, installed or driven on may be returned within 30 days of purchase with the invoice, for a refund to the original payment method.

### Mounted tires

Tires that have been mounted or driven on are not returnable. Defects in materials or workmanship are handled under the manufacturer's warranty, and we help you make the claim.

### Special orders

A special order may be cancelled for a full refund of any deposit until we place it with the supplier. Once ordered, special-order tires are not returnable unless they arrive defective or are not what was ordered.

### Completed service

Labor that has been performed is not refundable. If a repair does not hold within the 90-day labor warranty, we will correct it at no charge for labor.

### Refund timing

Approved refunds are issued to the original payment method within 10 business days. Card refunds typically appear in 5 to 10 business days depending on the issuing bank. ACH and bank transfer refunds are returned to the originating account.

### Billing questions and disputes

Contact us before filing a dispute with your bank: [info@raddpayments.com](mailto:info@raddpayments.com) or (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern. Have the invoice number ready and we will send the work order for the job.