Pricing and payments

Itemized quotes and invoices. All prices in US dollars.

How work is priced

Tires: Priced per tire by size, brand and load rating. The quote lists each tire before you approve it.
Installation: Mounting, balancing, valve stems and disposal of old tires, itemized per tire.
Mechanical service: Quoted per job: parts at the quoted price plus labor. Additional work found during the job is quoted and approved by you before we do it.
Taxes and fees: Sales tax and any state tire fees are charged where required by law and shown as separate lines.

When payment is due

Retail work: Due when you pick up the vehicle.
Fleet, contractor and farm accounts: Approved accounts are invoiced per job, referencing your PO or unit number, with Net 30 terms.
Special-order tires: Large, agricultural and specialty sizes ordered for you may require a deposit when the order is placed, applied to the final invoice.

How to pay

Pay at the counter, or through the secure online payment link on an invoice emailed from RBS Automotive LLC. Pay by:

Credit or debit card (Visa, Mastercard, American Express, Discover)
ACH bank debit through the payment link
Bank transfer (ACH credit or wire) to the account details on the invoice
Check, payable to RBS Automotive LLC, mailed to 47 Pleasant Street, Suite BS, Northampton, MA 01060

The payment page is hosted by Stripe (invoice.stripe.com). Your card or bank statement will show the charge as RBS AUTOMOTIVE LLC. Receipts are emailed automatically. If you did not receive an invoice or a link has expired, email info@raddpayments.com with your invoice number.

Security

Online payments are processed by Stripe on a Stripe-hosted payment page over an encrypted (TLS) connection. Card and bank details go directly to Stripe, a PCI DSS Level 1 certified provider; we never see or store full card numbers. This website is served only over HTTPS.

Delivery of goods and services

Tires and service are delivered at our shop in Middle Georgia. In-stock tires are usually installed the same day; special-order tires are installed when they arrive, and we confirm the date with you when the order is placed.

Returns and refunds

Unmounted tires from stock can be returned within 30 days; mounted tires and completed labor are covered by warranty rather than refunds. Full terms are in the returns and refund policy.

Questions about a charge

Contact us before disputing a charge with your bank: info@raddpayments.com or (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern. We respond within one business day with the work order for the invoice in question.